Crime & Safety
Cell Callers to 9-1-1 Should Specify County
Valuable time can be wasted while 9-1-1 dispatchers try to determine a mobile caller's location.
People calling 9-1-1 from their cell phone while in Montgomery County should inform the answering dispatcher of that fact, the county's Department of Public Safety said recently.
The Sanatoga Post reports that some 9-1-1 calls from cell phones may initially be picked up by a tower in a neighboring county and initially be routed to that county's emergency dispatch center.
The seconds or minutes that elapse while the neighboring county's dispatcher ascertains the caller's location can be crucial.
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“Stating ‘I’m calling from Montgomery County’ at the outset will greatly reduce any delay in getting people the help they need,” the department said.
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