Community Corner
Disappointment with Groupon
I wanted to vent about a recent experience with Groupon.
A Groupon certificate that I purchased for Ben & Irv’s Restaurant expired before I could use it.
I contacted customer service and explained to them that they should have sent me a reminder that the certificate was expiring about a week before it expired. They expressed that it is their policy not to issue credit on expired certificates…..and that the face value of $10.00 should still be honored by the establishment.
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Since they did not send a reminder…and the certificate expired….I asked their customer service dept to issue me a full credit in the amount of $20.00 to my account.
They refused to do so.
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I am really disappointed in Groupon and will need to think long and hard whether I will purchase certificates from them in the future.